This is my Jettzy review having booked my flight with them from Auckland to Bangkok (via Sydney) which I took on Feb 11th, 2020.
Note: I’ve no affiliation with Jettzy in the making of this post. This is my unbiased review.
When you browse for flights on online travel agents (OTAs) like Sky Scanner, Kiwi.com, and Expedia, you’ll often be redirected to third-party flight booking sites, often with questionable names.
If you’re like me, you’ll be suspicious of these third-party sites with many suffering bad reviews. Some of the competitors to Jettzy include companies like Travelgenio, BYOjet New Zealand, Aunt Better, Jet Abroad, eDreams, Trip.com.
And if you dive into the reviews of some of them, you’ll see they often don’t fair well with users. I compared the review scores on both SkyScanner’s review system and TrustPilot and if the reviews for one company are bad on Sky Scanner, they don’t do well on Trust Pilot, and vice-versa.
Jettzy does well in the review system on Sky Scanner, and TrustPilot (4.5/5).
WHO IS JETTZY?
Jettzy is a New Zealand based company, owned by parent company Tourism Integration which has a number of OTA related companies in its portfolio.
On their website they describe themselves as:
Jettzy is an air ticket booking engine, that provides the lowest airfares with the help of our state of the art technology and market-leading algorithm. Jettzy enables you to conveniently search, compare and book plane tickets for all major airlines, domestic and international.
They began working on their search engine in mid-2016 and launched in April 2017.
The difference they have is they use their algorithm to search all the airfares globally for the major airlines, and offer the cheapest price to the customer. They can do this because airlines will offer different prices to different customers depending on the season. In the industry, this is called location discrimination and occurs in lots of scenarios (such as ridesharing services).
Because all the airlines offer prices in local currencies for each searcher, Jettzy converts the currencies into NZD before presenting the best price.
IS JETTZY LEGIT?
There are a few ways to go about this. There’s the official way, do they have an official business presence that’s verifiable? And second, my personal experience with Jettzy.
You can view my experience with Jettzy in detail below, but the TL;DR version is yes they are legitimate, in my opinion.
In terms of an official business presence, Jettzy is IATA accredited according to the website (I can’t seem to verify this information). They employ staff at the New Zealand based office in Auckland. The address listed on the Jettzy website is Level 8, DataCentre220, 220 Queen Street, Auckland 1010, New Zealand. When Googling this address, they share the same floor as Tripardo.com, and they both seem to have the same support number. Tripardo is another Travel Integration brand, aimed at travel agents, so this all checks out.
In an article on NZEntrepreneur.co.nz the Founder of Travel Integration, Peter Li, mentions that 200 kiwis are flying around the world every day having booked a flight with Jettzy. That’s over 1000 bookings a week (April 2019) with a search engine that was about two years old at the time, that seems like legitimate growth too me.
What I like is that Jason Yang, one of the mangers of Eden Ventures who invested in Travel Integration also mentions they have a healthy profit margin built-in, despite offering competitive pricing. While this isn’t specific and could be misleading, I like that it’s out there and signals to competitors they’re here to stay long term.
JETTZY REVIEW: MY EXPERIENCE WITH JETTZY.CO.NZ
You’ll notice Jettzy isn’t the cheapest option in the list. It’s the most trustworthy option however.
I’d never heard of Jettzy until I came across them when I was looking at flights between Auckland and Bangkok. I normally would have ignored the Jettzy brand, but they got me with the (NZ owned and operated) next to their name.
They weren’t giving the best price on the flight from Auckland to Bangkok, but it was only a few dollars off, and there were a couple of things that convinced me to book with them.
- I try to support NZ businesses where possible.
- They had good reviews on Sky Scanner as mentioned above.
- When I clicked through to their website, the design looked good. Dodgy websites are often associated with bad/lazily designed websites.
- They had press coverage on Stuff.co.nz which is always a good sign.
- The flight was cheaper than buying the flight directly through Qantas.
With all those factors in Jettzy’s favour I decided to go ahead and book my flight using their service.
I hit the select button.
This is what happens next.
Note: I didn’t take screenshots of me going through the booking process at the time. I’ll replicate the process I went through as if I were booking a flight with Jettzy from Auckland to Bangkok for March 27th (but not actually make the payment). And I tried to make the screenshots look even, but wasn’t quite perfect.
STEP 1: ENTERING YOUR DETAILS
This is the first screen you’ll come across when you leave Sky Scanner.
All standard stuff here where you’re redirected to from SkyScanner. You’ll be entering the passenger details, as well as the best contact details. I like the tick box at the bottom where it asks you to acknowledge you’re putting in the correct details. Jettzy could make this into super complicated language but they don’t which is cool.
p.s. verify the price you see on this screen matches the price you saw on Sky Scanner.
STEP 2: SELECT EXTRAS
Careful what you choose here! You might find yourself paying a lot extra for your ticket here.
On the next screen you have the option to select the Premium service offered by Jettzy. I selected the basic package but you might like the premium options, they make it clear what you’re getting, specifically regarding potential refunds and canceled tickets. You also have the option to select a special meal and your seats on this screen.
All these options may increase the cost of your ticket.
STEP 3: WAIT FOR THE PROCESSING SCREEN TO LOAD
Patience makes the heart grow fonder
If you’ve taken to long to progress between step 1 and 2, the price of the ticket may have changed. If so, you’ll be notified here. Otherwise, it’s just a matter of waiting for the processing to occur which takes less than one minute in my experience.
STEP 4: MAKE YOUR PAYMENT
Visa, MasterCard, and Bank Transfer are the options available. Note the 2% processing fee for Visa!
Now it’s time to make payment. It’s in your best interest to make the payment as quickly as possible, but you do have anywhere from 30-60 minutes to make the payment.
You’ll receive an email below similar, if not the same, as below. This also contains a link you can go to directly to make the payment.
They make it clear what will happen if you don’t make the payment which is cool.
STEP 5: PAYMENT MADE, GET PACKING
The three emails I received from Jettzy during the booking process.
Once I made the payment I received two more emails, to make three in total from Jettzy. One was to confirm that my payment had been received and they’ll issue my ticket in the next 10-15 minutes (occasionally this can take up to 12 hours if a manual review is required).
And five minutes after the payment confirmation email, I was sent an email issuing my ticket.
That was that, I had my ticket and Jettzy didn’t need to contact me again. Such an easy process.
I did ring Qantas up to request a vegan meal about 24 hours before the flight and that went smoothly.
And when arriving at the airport in Auckland, the process was smooth, and there were no dodgy tickets involved making this Jettzy review a 100% positive experience.
Thanks, Jettzy.co.nz! I will use you again.
What to read next:
- Heaps of verified facts about New Zealand
- Wellington Street Art and where it is
- The ultimate list of things to do in NZ
Hey, it’s Jub here. I’m the guy behind Chur New Zealand, helping you have the best time hiking, trekking, walking…whatever you want to call it…in NZ. I’m based in Queenstown and am always out and about exploring trails, old & new. If you have any questions, reach out.
Stay away! Disgraceful service. The airlines have changed the flight to some ungodly hour and this agency is requesting 20$ fee per person per way just so that they can make their money without even offering alternative decent flight options.
Hey Ana,
Sorry to hear your experience with Jetzy hasn’t been great. I hope you get to wherever it is you’re going 🙂
Cheers,
Jub
The most disgusting service I have ever experienced. We had tickets booked Auckland to Bangkok one way. Due to unforceen family emergency we had to request a credit be put on our account as we could not travel. The initial reply was great I emailed in and got a reply not long after. I was suprised at how quickly I got a response. I was advised that our tickets would be held as a credit amount and that we could rebook any time before 06 October, that the flights had to be with Air New Zealand and had to depart from New Zealand but the destination could be changed. I was advised that there would be a change fee and a rebooking service fee by Jettzy of $135 and that the tickets could not be transferred. Seemed pretty straight forward so we agreed to the credit.
The interesting part is now when I am trying to rebook flights with Jettzy. Initially we had requested to rebook to South africa we would have to pay an excess of $2500 Jettzy would be making more money so initially were more than happy to process that change. The tickets seem extremely high compared to other flights so we decided to change the destination to fit into our budget more. Because we had to fly Air New Zealand we searched for some good deals with Air NZ we found decent flights from Auckland to Bora Bora. We emailed Jettzy requesting our credits be used to rebook this flight and was told due to Air nz policies we could not book this flight air nz would not allow a credit to be used on a short haul flight it had to be a long haul flight this did not make sense. I am guessing that because were were in our credit limit and that Jettzy was not going to make any extra money they were not happy with this change. I called air nz directly and they informed me that they couldnt comment on what the third party provider was doing that the credit did not sit with them and that whatever rules and regulations they apply air nz could not comment on. I then emailed a supervisor at Jettzy and told her that at the time i had applied for the credit i was not informed that we could not use the credit on a short haul flight. Again supervisor blamed Air New Zealand and said that unfortunately Air New Zealand has changed there rules and regulations and unfortunately at the time of applying for the credit the long haul short haul rule didnt apply but now they do… I am confused as to why they are not honoring what they promised me in the first initial email. if there were changes that should be dealt with inhouse with the air line and third party provider and the customer should not be told one thing and then experience another.
over and above that at the time of applying for the credit i was not asked to provide any supporting documents for the credit request. I was also not informed that I would have to provide any documents at the time of rebooking. I have agreed to keep the flight destination so AUckland to Bangkok as the original flight destination as per Jettzy advising I cannot book a short haul flight but have now been advised that i need to provide documents supporting my reason for applying for the credit 7 months later. Which was not advised to me at the time of processing the credits. Jettzy made it seem like a very simply straight forward process.
I was offered a refund however Jettzy want to charge me $330 per person that was booked on the flight for a “cancellation fee” or Jetzzy servicing fee. Altogher they would be pocketing over $1000 of my credit and refunding the balance.
Long story short they are a money making scamiest company be very careful. I still havent had any correspondence from them my money of close to $4000 is still sitting with them and I am looking to take this matter to court.
They have done the same thing to me won’t give me my credit back said I didn’t respond As far as I was aware, it had been put into credit, so there would not have been any reason I had to respond as far as I was aware
Good luck, getting your money back They haven’t heard the last
From me.
Exactly the same experience we had up untill 72 hrs before the original flights to rebook,after sending in multiple requests and try to contact to make changes they had failed to return any communication or calls untill within the 72 hr rebooking period only to say our tickets were now void due to it being within the 72 hrs
I have literally just been scammed out of hundreds of dollars by Jettzy. Indeed, stay away.
I should have known better as the only support available hides behind only email, with no telephone number.
To change a flight I have just paid another amount : $490! (Canberra to Launceston, one way). Feeling that this was astronomical I checked on the Jetstar website.. the EXACT SAME flight I changed to costs $273. I emailed to explain and return at least part of my $490 and they refused.
ABSOLUTE AND TOTAL RIP OFF. Stay well clear.
BEWARE! This booking site is as shonky as! Its ok if things go smoothly, but any changes cant be accommodated, despite airline guidelines. Refunds are not given.
I had an Air india flight recently cancelled and an alternative flight was given to me. However, the flight was at an inappropriate time and on a turbo prop aircraft that allowed less luggage. Air India stated I was entitled to a full refund but I would have to go through Jettzy who was my booking agent. Jetzzy refused to give me a refund saying my ticket did not allow a refund, despite Air India cancelling the flight and stating my entitlement. Never use this site!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Keep away from Jettzy they are absolutely the worst company I have ever dealt with,no customer service and no way of talking to somebody always have to send emails that they don’t answer for days.They owe me $1600.00 in credits and I’m sure they’re making sooooooo difficult hoping I’ll walk away,fraudsters.
Hey Tracey,
Thanks for chiming in. I hope they’ve got you sorted. If I knew anyone in the company I’d offer to help but unfortunately don’t.
Good luck!
Agreed Im owed almost 4k in credits they are coming up with every excuse for me not to use the credit probably in the hopes I will ask for a refund which they have advised that if I request a refund they will need to deduct over $1000 for their processing fees etc.
FRAUDSTERS for sure
Hey guy I think we can file a complaint with the Commerce Commission. They are too many examples of Jettzy ripping people off whenever there is a change of flight etc. They treat you like crap when there is an issue that needs resolving.
Hi! Currently trying to find more people to file a complaint against them. Horrible company with 0 service. Was waiting for a refund from 2 years ago – feel like they are making fun of me. Not sure if it will work but trying to find more people to go against them together. Please message me on jettzyisscam gmail com – if you are like me and feel like you are being scammed by Jettzy. Maybe together we can do something about Jettzy and stop them from profiting on people like us.
Hi Katya….your email address is not working even when adding the @.
We had to change the date of our booking and it was impossible, so cancelled it and requested a refund.
They offered to do that and deduct $100 for admin….after reading the comments here I have no confidence they will honour their statement.
Beware of this company. A warning flag is PoliPay is usually no cost to the consumer and we paid $6 surcharge to Jettzy although PoliPay charge 1% commission and cap their charges at $3 to the merchant……not an honourable company….buyer beware…buyer bitten and never again……!
Hey Katya I’m having dreams with my booking at the mo I booked for a friend the money was taken out bit have NEVER received a ticket I emailed them yesterday and waiting patiently are u still waiting has any one written to the Ombudsman yet?
Hi
I am still waiting for my booking confirmation which I made 20/1/23 – payment has come out of my account – I am getting a bit worried now
Yes agree with all the negative comments. I booked a trip from Hobart to Fiji and the leg coming back Syd-Hobart was canceled so they put us on the flight that wasn’t direct and had to stay the night in Melbourne. Had to book another flight out of my own pocket with another airline because Jettzy said they couldn’t book with another airline. Also got an email a week later saying the flight from Hobart to Sydney was canceled and they booked me on a flight that got into Sydney 5 hours later than my connecting flight was to leave to Fiji from Sydney. I emailed back to let them know and they booked me on a flight a day earlier. When I went to manage my booking on the Jetstar website it said I owe Jettzy $305. I emailed Jettzy and no reply with that one. I rang Jetstar and the lady said there should be no charge to change flights as it was a reschedule. All FREE and the extra baggage would transfer over as well. Still waiting on a reply from that dodgy company. Thinking of going to the ACCC but not sure if they can do anything as it’s not in Australia. Oh, got an email back saying (Please do not operate by yourself, the new flight schedule is operated by us, we need to check the price with the airline and will keep you posted! thanks) Great company !!!! NOT.
WORST COMPANY EVER _ DO NOT USE!
Booked as a referral from Skyscanner.
Took my money then the receipt was $30 more than the price shown. Then cancelled my booking.
Tried to book again – price had increased by over $200NZD. I had no choice. Booked again… same thing.
They now have over $2000 of my money, which will take 7-10 days to refund and their suggestion….. book directly with Air NZ.
WHICH I CAN’T DO AS THEY NOW HAVE ALL MY HOLIDAY MONEY.
Hey Lydnsay,
That’s not fun at all! Hope you still get to go on holiday.
Thanks for sharing.
Cheers,
Jub
I wish I had read the reviews. Currently having issues with them as we speak regarding making a booking with my flight credit. After a week of muck rounds I emailed 2 days ago for specific flight. Finally get a reply at 316pm today offering me a booking which I want to accept and replied to them about 356pm I still have not received the link and they are saying the offer has expired. I still have 20 or so mins before the 4hrs are up.
Do not use this company, you will regret it, esp if the airline cancels the flights. They will not return your money even though by law they are obliged to. They will fob you off to the airline which the airline cannot do anything as Jettzy issued the ticket. They will keep doing this until they wear you out and you give up. DONT GIVE UP. Take as much action as you can and post negative reviews everywhere you can.
Its pretty bad. They changed my flight from Melbourne to Christchurch from landing at 18:55pm to 00:20pm the next day.
Screenshot: https://gyazo.com/6f3b05d0852cf948a4e4da84afda4eed
So I tried to reschedule the flight to the next day which I had to pay an additional $279 for. This was over 3 months in advance. 😬 I will never be using them again…
Second Screenshot: https://gyazo.com/062407a4498acf00a3cc358391760da7
So I have booked a ticket for a Friend, the money got taken out but the ticket has never been sent 6wks later
I just sent them an email yesterday and still nothing
Has anyone written to the Ombudsman yet I’m thinking of doing this as this was her life savings for a life dream all gone potentially
Absolutely the worst ever. Had flight canceled by jet star (no surprise) booked through this company and despite speaking to jet star they said money will be refunded with in a few weeks. It’s been months now and jettzy keep blaiming others saying money hasn’t been sent back despite sending them refund id number and
Other relevant info to prove it’s been sent. And each time the provide me
A bunch of new excuses. Worst company ever stay away!!!
I booked through Jettzy to go to Armidale in Sydney on 13th February 2023. Due to the Gabrielle Cyclone in New Zealand the flights were cancelled. 3 days I am trying to call them, email them, chat with someone, try to get a refund or a change the trip, there is no ZERO success. They say van refund or change the flights but I cannot. They have listed a number on my iternary which is +64 9 975 0101, Office Hours 09.30am – 05.00pm NZ time on work days. But sure enough they are not working. I am also encouraging we should lodge a complain at Commerce Commission. I am going to inquire about this from Commerce Commission. Once I knw how to do it, I will post my contact details to call me. So we can sign the petition and lodge a complaint.
I have done my booking and i wanted to cancel because of change in schedule. There is no way i can cancel my ticket even after following the process of cancelation. This is one of the worst site i have ever came across where there is no update on my cancelation even after i followed the process of cancelling my ticket. This is 100% dodge site where you will lose money for sure.
I paid extra to get a premium package, it was called a “flexi” package as I had an uncertain work schedule. After I’ve booked, I tried to change my flight schedule and it took few days for a reply. They were quoting me massive charges so I decided to ask for a refund rebook instead. I email 3 times and called but the call disconnects, never got a reply to my email. It’s been over a week now since I tried to sort this out. I finally got a lady on the line and she promised that I would get a reply to my email within 24 hours. Never heard back. I’ve been trying to sort this out for few weeks now and I’ve been calling from overseas which is costing me a fortune!! I have never experienced such a poor service. Now the flights that I was planning to rebook are fully booked and gone. You have ruined my trip to see my family back home.
They never sent me a email regarding my connecting flight cancellation, I got stuck in a foreign country where I had to pay for a visa to enter and cover the expenses for a hotel for me and my family to stay overnight safely. They told me that they did sent me a notification email….They never took responsibility, and I’ve been checking my email, including the spam folder, multiple times a day.