This is my Jettzy review having booked my flight with them from Auckland to Bangkok (via Sydney) which I took on Feb 11th, 2020.

Note: I’ve no affiliation with Jettzy in the making of this post. This is my unbiased review.

When you browse for flights on online travel agents (OTAs) like Sky Scanner, Kiwi.com, and Expedia, you’ll often be redirected to third-party flight booking sites, often with questionable names.

If you’re like me, you’ll be suspicious of these third-party sites with many suffering bad reviews. Some of the competitors to Jettzy include companies like Travelgenio, BYOjet New Zealand, Aunt Better, Jet Abroad, eDreams, Trip.com.

And if you dive into the reviews of some of them, you’ll see they often don’t fair well with users. I compared the review scores on both SkyScanner’s review system and TrustPilot and if the reviews for one company are bad on Sky Scanner, they don’t do well on Trust Pilot, and vice-versa.

Jettzy does well in the review system on Sky Scanner, and TrustPilot (4.5/5).

WHO IS JETTZY?

jettzy logo and tagline

Jettzy is a New Zealand based company, owned by parent company Tourism Integration which has a number of OTA related companies in its portfolio.

On their website they describe themselves as:

Jettzy is an air ticket booking engine, that provides the lowest airfares with the help of our state of the art technology and market-leading algorithm. Jettzy enables you to conveniently search, compare and book plane tickets for all major airlines, domestic and international.

They began working on their search engine in mid-2016 and launched in April 2017.

The difference they have is they use their algorithm to search all the airfares globally for the major airlines, and offer the cheapest price to the customer. They can do this because airlines will offer different prices to different customers depending on the season. In the industry, this is called location discrimination and occurs in lots of scenarios (such as ridesharing services).

Because all the airlines offer prices in local currencies for each searcher, Jettzy converts the currencies into NZD before presenting the best price.

IS JETTZY LEGIT?

travelgenio vs jettzy

There are a few ways to go about this. There’s the official way, do they have an official business presence that’s verifiable? And second, my personal experience with Jettzy.

You can view my experience with Jettzy in detail below, but the TL;DR version is yes they are legitimate, in my opinion.

In terms of an official business presence, Jettzy is IATA accredited according to the website (I can’t seem to verify this information). They employ staff at the New Zealand based office in Auckland. The address listed on the Jettzy website is Level 8, DataCentre220, 220 Queen Street, Auckland 1010, New Zealand. When Googling this address, they share the same floor as Tripardo.com, and they both seem to have the same support number. Tripardo is another Travel Integration brand, aimed at travel agents, so this all checks out.

In an article on NZEntrepreneur.co.nz the Founder of Travel Integration, Peter Li, mentions that 200 kiwis are flying around the world every day having booked a flight with Jettzy. That’s over 1000 bookings a week (April 2019) with a search engine that was about two years old at the time, that seems like legitimate growth too me.

What I like is that Jason Yang, one of the mangers of Eden Ventures who invested in Travel Integration also mentions they have a healthy profit margin built-in, despite offering competitive pricing. While this isn’t specific and could be misleading, I like that it’s out there and signals to competitors they’re here to stay long term.

JETTZY REVIEW: MY EXPERIENCE WITH JETTZY.CO.NZ

list of prices for a flight using different OTAs on Skyscanner

You’ll notice Jettzy isn’t the cheapest option in the list. It’s the most trustworthy option however.

I’d never heard of Jettzy until I came across them when I was looking at flights between Auckland and Bangkok. I normally would have ignored the Jettzy brand, but they got me with the (NZ owned and operated) next to their name.

They weren’t giving the best price on the flight from Auckland to Bangkok, but it was only a few dollars off, and there were a couple of things that convinced me to book with them.

  • I try to support NZ businesses where possible.
  • They had good reviews on Sky Scanner as mentioned above.
  • When I clicked through to their website, the design looked good. Dodgy websites are often associated with bad/lazily designed websites.
  • They had press coverage on Stuff.co.nz which is always a good sign.
  • The flight was cheaper than buying the flight directly through Qantas.

With all those factors in Jettzy’s favour I decided to go ahead and book my flight using their service.

I hit the select button.

This is what happens next.

Note: I didn’t take screenshots of me going through the booking process at the time. I’ll replicate the process I went through as if I were booking a flight with Jettzy from Auckland to Bangkok for March 27th (but not actually make the payment). And I tried to make the screenshots look even, but wasn’t quite perfect.

STEP 1: ENTERING YOUR DETAILS

screen with contact details for Jettzy

This is the first screen you’ll come across when you leave Sky Scanner.

All standard stuff here where you’re redirected to from SkyScanner. You’ll be entering the passenger details, as well as the best contact details. I like the tick box at the bottom where it asks you to acknowledge you’re putting in the correct details. Jettzy could make this into super complicated language but they don’t which is cool.

p.s. verify the price you see on this screen matches the price you saw on Sky Scanner.

STEP 2: SELECT EXTRAS

extra options available for your flight ticket

Careful what you choose here! You might find yourself paying a lot extra for your ticket here.

On the next screen you have the option to select the Premium service offered by Jettzy. I selected the basic package but you might like the premium options, they make it clear what you’re getting, specifically regarding potential refunds and canceled tickets. You also have the option to select a special meal and your seats on this screen.

All these options may increase the cost of your ticket.

STEP 3: WAIT FOR THE PROCESSING SCREEN TO LOAD

jettzy processing screen

Patience makes the heart grow fonder

If you’ve taken to long to progress between step 1 and 2, the price of the ticket may have changed. If so, you’ll be notified here. Otherwise, it’s just a matter of waiting for the processing to occur which takes less than one minute in my experience.

STEP 4: MAKE YOUR PAYMENT

payment options

Visa, MasterCard, and Bank Transfer are the options available. Note the 2% processing fee for Visa!

Now it’s time to make payment. It’s in your best interest to make the payment as quickly as possible, but you do have anywhere from 30-60 minutes to make the payment.

You’ll receive an email below similar, if not the same, as below. This also contains a link you can go to directly to make the payment.

jettzy pending payment email

They make it clear what will happen if you don’t make the payment which is cool.

STEP 5: PAYMENT MADE, GET PACKING

jettzy emails

The three emails I received from Jettzy during the booking process.

Once I made the payment I received two more emails, to make three in total from Jettzy. One was to confirm that my payment had been received and they’ll issue my ticket in the next 10-15 minutes (occasionally this can take up to 12 hours if a manual review is required).

And five minutes after the payment confirmation email, I was sent an email issuing my ticket.

That was that, I had my ticket and Jettzy didn’t need to contact me again. Such an easy process.

I did ring Qantas up to request a vegan meal about 24 hours before the flight and that went smoothly.

And when arriving at the airport in Auckland, the process was smooth, and there were no dodgy tickets involved making this Jettzy review a 100% positive experience.

Thanks, Jettzy.co.nz! I will use you again.

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